Today’s case study looks at how the owner of a small grocery chain (four stores) saw the investment in Workforce Management Suite pay off in some unexpected ways.
Grocery employee scheduling is a balancing act. Schedule too few employees and the long lines that result can cause prospective customers to walk out before buying anything. Schedule too many and the increased cost of labor reduces profit margins. Sending part-timers home early frustrates employees and creates an atmosphere of uncertainty.
Increasing Timekeeping and Scheduling Challenges
The store owner needed an automated WFM system for grocery stores that furnished an easy way to create schedules, shift timekeeping tasks to the staff, track data for DOL compliance, and ensure that accurate time cards were submitted on time. The system had to be reasonably-priced and easy to implement, the supervisors couldn’t afford to spend hours being trained on a new system.
Solution – Workforce Management Suite
Workforce Management Suite delivered an affordable solution to the owner’s WFM challenges. The supervisors loved TimeSimplicity’s built-in schedule templates that can be customized and replicated in seconds. The Virtual Trade Board streamlines shift trades and automatically notifies the appropriate associates when a manager approves a request.
The TimeWorksPlus mobile app allows employees to clock in from their phone. This feature is especially handy for the staff members who travel between stores. The managers enjoy how little time it now takes to create schedules and submit time cards to the payroll system.
Unexpected Benefits of Workforce Management Suite
The store owner and managers had expected Workforce Management Suite to make time and attendance collection easier, however, they didn’t realize how much it would reduce labor costs.
Eliminating Time Theft
The managers discovered that several employees had been intentionally punching in a few minutes early and punching out a few minutes late. Even worse, two stores had a couple of employees that had been buddy punching for each other. They had no idea how much this had been costing them.
Reduced Labor Costs
Because TimeWorksPlus has virtually done away with time theft, missed and duplicate punches, and unauthorized early punch ins, they have been able to control labor costs.
Employee Self Service allows staff members to clock in, monitor their schedule, submit shift change requests, approve time cards, and monitor accruals online. The convenience and autonomy has increased employee morale and reduced confusion.
TriCore offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and organization.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is established for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and lessen labor costs.
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We can get you up and running with Workforce Management Suite in minutes. Contact us today to book a demo.