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Case Study: Call Center

Call centers that optimize their human capital can significantly increase efficiency and productivity. This was the objective of our example company, a customer service center which had launched eight years previously with one healthcare client. Last year, when they...

Case Study: Cabinet Shop

Running a small manufacturing operation in the United States is not for the faint of heart. We have seen so many proud “Made in America” operations die due to foreign competition and the recession that those unfamiliar with the industry might be surprised...

Case Study: Tech Firm With Remote Employees

Telecommuting is a valuable perk our example company offers its tech employees. The software development firm has 18 permanent employees and hires contract workers on an as-needed basis. The business operates completely from a virtual office and benefits from the lack...

Case Study: Landscaping Business

Today’s case study focuses on a landscaping business with 18 full time employees, 6 part time workers, and 15-20 seasonal contractors during peak months. The organization provides landscaping and lawn maintenance services to businesses and residential clients in...

Case Study: Day Spa

An upscale day spa doesn’t just sell facials and detox scrubs, they sell an experience—a haven from the demands of everyday life. Spa staff need to be extremely attentive to their clients’ needs to create the quintessential spa experience. To...