Today’s case study explains how Workforce Management Suite cleaned up an employee scheduling mess at an 18-bed group home for adults with chronic mental illness. The long-term care facility needed relief from continual employee scheduling confusion that had eroded staff morale substantially and was making it difficult to keep the relaxed, therapeutic atmosphere needed by the residents.
Facility Expansion Escalated Scheduling Problems
The manager (and head therapist) at our example company was not quite sure how scheduling had become so broken. It seemed like Excel spreadsheets had been adequate just a few years before. She pointed out that the owners of the group home had built a large addition the previous year and, as a result, tripled the number of beds. She hadn’t anticipated that the expansion would complicate things tenfold, however.
Confusion Was Taking a Toll
Schedule changes resulted in a time-consuming process of sending texts to all qualified team members to find a replacement. The manager was often required to synchronize fractional shift changes to adapt to overlapping availabilities. The result was a domino effect that caused unforeseen consequences including costly overtime and coverage gaps. A couple of dedicated associates would come in on short notice in “emergencies” that started happening frequently. The added confusion and personal disruption was reaching a breaking point.
Shorthanded shifts are an issue for any business, but in a group home where some patients need round-the-clock supervision, coverage gaps can put their safety at risk (as well as the license to operate).
Solution — Workforce Management Suite
The manager turned to Workforce Management Suite. Workforce Management Suite delivers simplified scheduling with TimeSimplicity in a powerful suite of integrated cloud-based tools that include time and attendance tracking (TimeWorksPlus), with mobile capability for 24/7 anywhere access.
- TimeSimplicity for automated group home employee scheduling.
- TimeWorksPlus for integrated time and attendance tracking for salaried, hourly, and contract workers.
- Job codes ensure that staff members with the necessary certifications are scheduled appropriately.
- Mobile companion offers anytime, anywhere access for employees and managers.
- Payroll Based Journal tools streamline compliance and reporting.
The Power of Automation, Centralization, and Mobile Access
When the manager started using Workforce Management Suite for scheduling and became familiar with all the features, she had an “aha” moment. “So this is how intelligent automation completely modernizes employee scheduling!” She realized just how weak Excel spreadsheets had been.
In the months that followed Workforce Management Suite implementation, she continued to observe unforeseen benefits such as how much time she was saving on PBJ reporting and how the therapists appreciated 24/7 time card, schedule, and PTO visibility and self-management.
Now that scheduling is solved, the employees can better focus on the group home residents.
To find out more about how Workforce Management Suite can be customized to solve your distinct organizational challenges, call TriCore at 609-918Â2668 today.
TriCore offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and company.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is designed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
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