TriCore helps assisted living facility put an end to scheduling conflicts, cover gaps, and increase quality while raising associate morale.
Suncrest Assisted Living management was worrying about maintaining quality resident care because they had to cope with a constant cascade of scheduling changes. Every schedule change launched a stream of inefficient emails, texts, and phone calls that wasted time, confused associates, and hampered productivity for days at a time.
Suncrest Assisted Living has a workforce of 23 including on-site nurses and caretakers, aides, administrative staff, and housekeeping workers. A small on-site staff means schedules aren’t very flexible and have little room to absorb change, which occurs regularly.
Unplanned schedule changes launched a time-consuming process of sending emails and texts to all qualified employees to find a replacement. Managers were often required to coordinate fractional shift changes to adjust to overlapping availabilities. The result was a domino effect that caused unforeseen consequences including costly overtime and coverage gaps. The extra burden, added confusion, and personal disruption was taking a toll.
SwipeClock Workforce Management Delivers Relief
Searching for a solution, Suncrest turned to Workforce Management Suite. Workforce Management Suite delivers simplified scheduling with TimeSimplicity in a powerful suite of integrated cloud-based tools that include time and attendance tracking (TimeWorksPlus), with mobile capability for 24/7 anywhere access.
SOLUTION — Workforce Management Suite
• TimeSimplicity for simplified assisted living staff scheduling and mobile coordination.
• TimeWorksPlus for integrated time and attendance tracking.
• Mobile access offers employee access and management control.
Suncrest needed a simple solution that supervisors and other team members could use without the need for a lot of additional training. TimeSimplicity provided exactly that, with the additional power of drag-and-drop scheduling, simple schedule change management, and employee self-help tools that enable associates to solve scheduling complications with ease.
With Workforce Management Suite, Suncrest was able to set up their scheduling in about fifteen minutes by logging each employee name, job code, and availability. Once that was done, creating associate schedules became a simple matter of drag-and-drop. Scheduling conflicts, unplanned overtime, and adequate shift coverage are no longer a headache with built-in notifications that warn supervisors before a problem happens.
When it comes to finding help due to schedule changes, the Suncrest team no longer goes into panic mode; staff members can enter their availability to pick up hours, and trading shifts between staff members is as easy as trading cards. Managers only need to approve swaps for stress-free schedule modifications.
One of the most welcomed features for Suncrest is the ability to empower staff members with mobile access. With the Employee Self Service (ESS) portal, team members are able to view their schedule, request time off, view accruals, and review their time cards. They no longer need to call a supervisor for basic information and time card accuracy has improved significantly. This is a perfect solution for a community of employees working all hours of the day and a real timesaver for supervisors.
PBJ Made Easy
All long-term care facilities are now subject to the Payroll Based Journaling (PBJ) standards. Employers are required to track daily employee shift hours by job description and site as well as staff tenure and turnover. Suncrest uses the built-in Payroll Based Journaling (PBJ) tools in Workforce Management Suite to easily track the data and prepare accurate reports. Suncrest supervisors are sleeping better at night knowing that PBJ compliance is automated with TriCore Workforce Management Suite.
Cost Savings, Improved Performance, and Elevated Morale
Managers using Workforce Management Suite for scheduling will tell you that the savings in time alone makes the upgrade worth it. In addition, Suncrest Assisted Living will go one further and tell you that worker empowerment and the end of panicked scheduling emergencies have gone a long way toward increasing employee morale. Contented employees leads to better care for residents, expanded productivity, and a healthier bottom line.
TriCore offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your managers, employees, and organization.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
How much can you save? Check our TriCore ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to set up a demo.