There are substantial growth opportunities for home health care agencies but with thin margins, profitability depends on careful management. Today’s case study points out how Workforce Management Suite helped a 30-employee for-profit home health care agency increase profitability by simplifying scheduling, streamlining employee timekeeping, and effectively tracking employee certifications.
Before the agency implemented Workforce Management Suite, it received a 4-star quality of care rating (under the new system). One of the main reasons it didn’t receive a higher rating was because of scheduling problems that led to confused employees, shorthanded shifts, and poor certification tracking. The owner was determined to bring it up to 5-star at the next valuation period by improving quality of care and patient outcomes. The owner decided to have a consultant evaluate the WFM systems and propose solutions. The consultant’s main conclusion was that all the processes needed to be updated, centralized, and streamlined.
Solution – Workforce Management Suite
The owner chose Workforce Management Suite because it has convenient Workforce Management tools established for home health agency staffing. The first order of business was to get a handle on scheduling. TimeSimplicity’s built-in schedule templates and certification tracking solved a problems while considerably reducing the time it takes to develop effective schedules. Job code and employee certification management ensures that the right amount of the right people are providing patient care as the staff members travel around the community to patients’ homes.
Shift Trading Simplified
Filling holes in the schedule has become much simpler with the TimeSimplicity Virtual Trade Board. Previously, the supervisor would circulate shift change requests to the staff, and then re-circulate when options were proposed. This back-and-forth ate up a lot of time. The Virtual Trade Board expedites shift trades and automatically notifies the appropriate employees when a manager approves a shift trade.
Employee-Managed Time Cards
With Employee Self Service (ESS), employees clock in and out from their mobile device, manage their own time cards, submit time off requests, and check accruals without having to contact a manager. With the intuitiveness of PunchLogic, time card errors have been curtailed.
TriCore offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and business.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is developed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and reduce labor costs.
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