An upscale day spa doesn’t just sell facials and detox scrubs, they sell an experience—a haven from the demands of everyday life. Spa staff need to be extremely attentive to their clients’ needs to create the quintessential spa experience. To maintain a peaceful atmosphere, there must be order and organization behind the scenes. When a massage patron waits a half hour for a late therapist who was confused about the schedule, the appointment starts out on the wrong foot and may never get back on track.
Scheduling Confusion Detracted From the Atmosphere
Our example day spa/salon was afraid that it would start losing patrons because staff scheduling chaos and just-under-the-surface employee job frustration detracted from what was supposed to be a relaxing, nurturing environment.
The scheduling system was about as antiquated as you can get, but surprisingly, not at all uncommon in the industry. The manager created a schedule on a dry erase board weekly. When guests cancelled or rescheduled, or an employee got sick, she erased and re-adjusted. She would try to text the personnel whose shifts were changed, but sometimes she got distracted and forgot—and even when she remembered, they often didn’t get the texts in time. (The twenty-five team members had to keep their phones turned off and in their lockers while working, as the guest rooms were cellphone-free zones.)
The manager and the owner concluded that they desperately needed an automated scheduling platform to tame the chaos and restore an atmosphere that would let employees cater to their guests. The owner gave the manager a budget and directed her to research and choose the one she thought was most appropriate for their organization.
A Quest for the Ideal Spa Employee Scheduling System
Determined to perform sufficient due diligence with this vital organizational process upgrade, the manager carefully compared functions of the leading systems and saw many demos. After painstaking investigation, she settled on Workforce Management Suite, which also turned out to be the most cost-effective.
Solution — Workforce Management Suite
TimeSimplicity for automated day spa employee scheduling and mobile coordination.
TimeWorksPlus for integrated time and attendance tracking.
TimeSimplicity’s drag-and-drop scheduling allowed the manager to establish schedules in just a few minutes and make changes in just a few seconds. The system handles part time and contract workers just as smoothly as full time employees. She doesn’t need to remember to text workers whose shifts are changed because the system sends messages automatically. That feature alone is a real game-changer and has revolutionized the work environment.
Job Satisfaction Restored
The system is cloud-based, so all help can monitor the schedule anytime from a mobile device. Job codes ensure that the employees with the required certifications are scheduled appropriately. Everyone values the time card self-management tools that enable employees to monitor time cards and access HR information without having to go through the manager. Lastly, the system works seamlessly with their payroll processing service.
TriCore proudly provides the ultimate tool for automated spa/salon employee scheduling. If you own a spa or salon, we invite you to book a demo of Workforce Management Suite.
TriCore offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and organization.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is created for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.
How much can you save? Check our TriCore ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to schedule a demo.